Breakdown Resq – Kendal, UK Last updated: 15 November 2025

We respect your privacy. This policy explains what data we collect, why, and how we protect it when you use our 24/7 roadside rescue services in Kendal and South Cumbria.

1. Data We Collect

Name & phone number – to contact you during recovery.

• Location (GPS) – real-time tracking when you call for help.
• Vehicle reg & make/model – for correct tools and parts.
• Payment card details – processed via secure terminal (not stored).
• Call recordings – for training and dispute resolution (30 days).

2. How We Use It

• Dispatch the nearest van (average 18 min ETA).
• Send SMS with live ETA and driver name.
• Process on-site payment (PCI-DSS compliant).
• Follow up if you report a later fault (24 h guarantee).

3. Who Sees It

• Our Kendal dispatch team (3 staff).
• The driver sent to you (name, photo, van reg shared).
• Card processor (Stripe UK – encrypted, no storage).
• Insurers (vehicle photos only if damage claim).

4. Data Retention

• Job records: 12 months (DVLA & insurance).
• Call audio: 30 days then auto-deleted.
• Location logs: 24 hours then purged.

5. Your Rights (UK GDPR)

• Request a copy of your data (free, 48 h).
• Ask us to delete it (except legal records).
• Opt out of follow-up texts (reply STOP).

Email: info@breakdownresqltd.co.uk Call: +44 7380 453 565 (24/7)

6. Security

• All vans use encrypted tablets.
• GPS data deleted after drop-off.
• No data sold, no marketing lists.

We only collect what’s needed to get you back on the road.